Terms & Conditions
Terms & Conditions
Please read the following terms and conditions (“T&C”) carefully before accessing, browsing, signing up, scheduling or making fee payments or otherwise using this website located at www.rattl.in (hereinafter referred to as “RattL" which is a service under Crystal Planet Labs LLP) located at Mumbai, India, on any device and/or before availing any innovation, design strategy advisory services or training workshops or other services or products offered by Crystal Planet Labs LLP on the site.
Anyone visiting the site or purchasing one or more services, products, or workshop or training programs or reading our blog or other website pages will be assumed to have read and agreed to the Terms and Conditions expressed here. Any such visitor or client shall hereinafter be referred to a “visitor” or “client”).
The RattL site and services and products offered from time to time are designed for corporate leaders and managers, and for entrepreneurs and aspiring entrepreneurs. It is however, not available to any person(s) previously removed or blocked or otherwise prevented by representatives of RattL from accessing the RattL site or availing of services, products or training workshops and any other services offered on or via the site. By using or visiting pages on the RattL site, you represent that you have not been previously suspended or removed by the RattL team or otherwise prevented from availing services offered on or via the RattL site. In addition, you represent and warrant that you have the right, authority, and capacity to agree with all the Terms and Conditions laid out on this page. You also hereby agree that you will not impersonate any person or entity, or falsely state or otherwise misrepresent your identity or association with any other person or entity. In event of any violation of the T&Cs, the RattL team reserves the right to suspend or permanently prevent you from availing services on or via the RattL site.
B. Terms and Conditions
The T&Cs stated here on the RattL site are applicable to and binding on you in addition to any T&Cs stated on the specific services or training programs already accepted by you upon signing up for or availing of said service or training programs.
The RattL site provides one-on-one strategy and design advisory, team strategy and design advisory, group workshops, training programs and other related services in areas of innovation and design which can be availed of by relevant stakeholders, including business leaders, managers and teams, as well as startup teams, entrepreneurs and aspiring entrepreneurs.
The advisory session, training program or other relevant innovation and design consulting service will commence as per the calendar time-slot opted for by the client (in case of advisory sessions or training workshops) or as mutually decided by the RattL team and the client (in case of bespoke training workshops). In any case, it will not be before receipt of full fee for said service(s) by the RattL team, unless agreed to and authorized by the RattL team.
Advisory services will be in the form of interactions, either one-on-one or team interactions with one or more members of the RattL team. Training programs may include printed or PDF notes and/ or other information and stationery as deemed necessary and will as such be solely at the discretion of the RattL team. We may choose to conduct free or paid programs from time to time with or without providing any notes or brochures or any other material for the participants.
All services offered on and via the RattL site will be with the best interest of the client in mind, and to the best knowledge, experience, and efforts of the RattL team. However, the RattL team does not guarantee, and shall therefore not be liable to be held responsible for any specific or broad business or collaboration results or outcomes, any changes in sales or profitability or change in employee or corporate culture or the client’s customers’ experience that the client might expect or hope for, or might not have anticipated. The client has the right to accept or reject any of the inputs provided by the RattL team, and the client will be solely responsible for using all or part of the information or advice or suggestions provided by the RattL team during the course of one or more of his one-on-one or team interactions or training programs or workshops with the client.
Advise and training programs will be provided to the client based on information provided by the client, which the RattL team will accept at face value, and for which members and representatives of the RattL team will not be liable in any manner.
For certain services or programs, there will be a deadline and/ or offer deadline, and in case information is sought from the client in addition to the fee, the client hereby agrees to promptly provide such information within the deadline for the particular service or training program or offer period.
The client agrees that members and representatives of the RattL team will not bear any responsibility for performance quality, delays or any other lapses, mistakes or wrongdoings of any third-party services (including but not limited to web/app development partners, social media marketing firms, designers, maker spaces, etc.) whom the RattL team might suggest or connect the client with on request by the client.
Similarly, the RattL team will not be held responsible for any delays or mistakes by any third-party service providers hired directly by the client to implement advice and suggestions offered by the RattL team.
The advisory sessions will either take place over telephone or internet calls, and training programs or workshops will either take place over video conferencing or at RattL’s office premises or at any other venue selected by Crystal Planet Labs LLP and notified to corporate or startup clients or general participants.
Content: The content featured on the RattL site is drafted in-house. The images are royalty-free. Despite our best efforts, it is possible that certain mistakes are made about the copy or the views expressed. You agree that you acknowledge this, and will not, at any point in time, hold us or any of our service providers responsible for any errors, omissions, counter-views or even just views expressed on our site or our blog. You also hereby agree not to remove and/or use any of the copyright, proprietary or identification markings included, irrespective of the purpose, without written consent from us.
Cancellation of Service/ Training/ Workshop
Cancellation by Client: The process for booking an individual or team consult, or a training program is that the schedule is worked out first, then the fee payment, and then the delivery of said service. However, all fees paid are as such non-refundable. Having read the Terms & Conditions, it is assumed that the client is aware of this before booking one or more services, and as such, the client will not dispute this in any way. In case of rescheduling of service or request to change of service into another service, please refer to the section on ‘Rescheduling of a service’ below.
Cancellation by the RattL site: There are scenarios where we might be required to cancel a service request by a client. This could include unforeseen technical challenges (net connectivity, malfunctioning video or audio devices, unforeseen emergency, etc.). A service request can also be cancelled if the client has already been banned from using our services based on past behaviour or experience with client. We might also decline a request if we believe we would not be the best partners to guide you for a specific business challenge, or if your business operates in an industry sector we do not cover. In any of the above events, we will communicate our inability to service your request and refund your fees at the earliest possible. Given the number of consulting sessions and workshops, it is possible that there is a delay in spotting the change of service and initiating a refund request, so in such cases, we would appreciate it if clients informed us via email of such a pending refund, and we will work to have it refunded at the earliest. Refunds could take between 3-18 days to reflect in your account. We request clients to look out for notifications regarding the same once a refund has been initiated.
Cancellation / Refund Policy
Services or training programs or workshops once purchased by an individual or company are not liable for cancellation or refund. In case RattL is unable to fulfill an advisory service or training program related service request due to unavoidable circumstances, they shall inform the client of said inability to offer the advisory service or training program or other related service on the said day (or days) and time as was originally offered. RattL will convey the reason for the same, and with the client, mutually arrive at a convenient alternate day and time.
· Rescheduling of a Service
In case a selected day/time slot for a particular service subsequently does not work for the client, the client can request for rescheduling of the said service to a more convenient day/time. We shall work with you to identify a mutually convenient alternative day and time slot for your service. Please note that this applies for either rescheduling the same service, or for changing to another service, be it a more expensive or a lower fee service. With regard to refund of fee in case of rescheduling or switching to a lower fee service than previously signed up for, please refer to the next section on ‘Refund of Differential fee’.
· Refund of Differential fee
In case of changing of a service to a higher fee service, one would need to pay for the new service and request for a refund on the previously opted service. In case of changing of a service to a lower fee service, we shall refund the difference to the mode the initial payment was done from. Given the number of consulting sessions and workshops, it is possible that there is a delay in spotting the change of service and initiating a refund request, so in such cases, we would appreciate it if clients informed us via email of such a pending refund, and we will work to have it refunded at the earliest.
Refunds could take between 3-18 days to reflect in your account. We request clients to look out for notifications regarding the same once a refund has been initiated.
· Completion of Service
Any service or training program signed up for by the client would be deemed as completed at the session end time on the day the particular service is scheduled. In case of any rescheduling of a service or switching to a different service too, the service would be considered as fully delivered and completed upon end of the scheduled session time on the day on which the service is scheduled, factoring in any delays in starting or any intermediate interruptions to the session itself. After completion of the session, the client agrees not to have any subsequent claims to any extra time or fee regarding the completed session. The entire transaction, whether the service is an isolated one-off service, or one of many lined up by a client, upon completion of an absolute session as prescribed by the duration and schedule of that session, it will deemed to have been delivered and completed at the end of the said duration on the specified day.
· Contact: By signing up for one or more services offered on the RattL site, or by subscribing to our blog, or by initiating any communication with the RattL team, be it by way of email, the site’s contact form or support chat function, or on WhatsApp or SMS or on any other website or social media platform including but not limited to LinkedIn, Facebook, Twitter and Instagram, you accept that you may receive alerts to the mobile phone number/ email address or other messaging or social media account provided or used by you at the time of signing up for a service or subscribing to our blog, or initiating communications with the RattL team. You may also receive alerts to any such number/ email address or chat account replaced with or informed by you at any time afterward.
In all such cases, the RattL site and RattL team's liability will be limited to the fullest extent permitted by applicable law. This paragraph shall survive the termination of this Agreement, or the T&Cs.
Dispute Resolution: If any dispute, controversy or claim arises under this Agreement or in relation to any advisory service or training offered by the RattL team, including any question regarding the existence, validity or termination of this Agreement or T&Cs or the Marketplace Terms (hereinafter Dispute), the parties shall use all reasonable endeavours to resolve such Dispute amicably. If the parties are unable to resolve the Dispute amicably within 30 days of the notice of such Dispute, the RattL team may choose to resolve said Dispute by a binding arbitration in accordance with the provisions of the Indian Arbitration & Conciliation Act, 1996 (hereinafter Act). Such Dispute shall be arbitrated on an individual basis and shall not be consolidated in any arbitration with any claim or controversy of any other party. The Dispute shall be resolved by a sole arbitrator, appointed by Crystal Planet Labs LLP in accordance with the Act. The seat of the arbitration shall be Mumbai, India and language of this arbitration shall be English. Either you or the RattL team may seek interim or preliminary relief from a court of competent jurisdiction in Mumbai necessary to protect the rights or the property belonging to you or us, pending completion of arbitration. Any arbitration shall be confidential, and neither you nor we may disclose existence, details or results of such arbitration, except as may be required by law or for purposes of enforcing the arbitration award. All administrative fees and expenses of arbitration will be divided equally between you and us. In all arbitrations, each party will bear the expense of its own lawyers and preparation. This paragraph shall survive termination of this Agreement and the T&Cs.
Jurisdiction and dispute resolution: Subject to the Dispute Resolution section above, you agree that any claim or dispute you may have against RattL must be resolved by a court having jurisdiction in Mumbai, India. You agree to submit to the personal jurisdiction of the courts located within Mumbai, India, for litigating all such claims or disputes. This Agreement shall be governed by Indian law. This paragraph shall survive termination of this Agreement.
Last Updated on: 12 April, 2021